Return Policy

The return policy applies to merchandise purchased from the St. Charles Community College Bookstore. Be sure to bring the original receipt, this is a must have when making returns.  Credit/Debit Card sales and SFA-Bookstore credits must be refunded to the same account. Also, there is a 14 day waiting period for refunds on check purchases.

Returning Items to the Bookstore

• You may physically bring your item to the bookstore, located at 4601 Mid Rivers Mall Drive, St. Peters, MO 63376.
• You may ship your item to the bookstore at Attn: Bookstore Returns 4601 Mid Rivers Mall Drive St. Peters, MO 63376.
• All shipping and handling costs are the responsibility of the customer. No refunds will be given on shipping costs.

Restocking Fees

• New textbook bundles and loose-leaf materials returned in an opened condition may be refunded at the used price and/or with a Restocking Fee.
• If items are deemed by the bookstore to be in new resalable condition and all other refund criteria is met, a 10% restocking fee will be assessed and deducted from the refunded amount.
• As long as the materials are in new or as purchased condition, the restocking fee will be waived in case of dropped or changed class (drop/change sliprequired), or if the incorrect textbook was purchased and is exchanged for correct book.
• Restocking Fees are associated with the cost that is placed by publisher's return policies and cost to the bookstore.

Conditions for Return

Textbooks

• May be returned with an original receipt before the refund deadline
• Must be in like-purchased condition
• Shrink-wrap/cellophane must not be opened
• All CDs, DVDs and Access Cards must be present and unopened
• Must not be written in, soiled or damaged
• Old editions, clearance textbooks, special orders, study guides, solution manuals and reference materials are non-returnable
• Late start classes may receive a refund up to one week after the start of the class

Merchandise

• Can be returned with an original sales receipt within five working days of purchase
• Must be unused and in saleable condition (in its original container)

Defective Items