skip to main page content

Return Policy (Revised 7/29/14)

The return policy applies to merchandise purchased from the St. Charles Community College Bookstore.  Be sure to bring the original receipt, this is a must have when making returns.  COL:  101 must have drop slip for a refund with in the first week of class.  Credit/Debit Card sales and SFA-Bookstore credits must be refunded to the same account.  Also, there is a 14 day waiting period for refunds on check purchases.

Conditions for Return

Textbooks

  • May be returned with an original receipt before the refund deadline
  • Must be in like-purchased condition
  • Shrink-wrap/cellophane must not be opened
  • All CDs, DVDs and Access Cards must be present and unopened
  • Must not be written in, soiled or damaged
  • Old editions, clearance textbooks, special orders, study guides, solution manuals and reference materials are non-returnable
  • Late start classes may receive a refund up to one week after the start of the class

Restocking Fees:

  • New textbook bundles and loose-leaf materials returned in an opened condition may be refunded at the used price and/or with a Restocking Fee.  

  • If items are deemed by the bookstore to be in new resalable condition and all other refund criteria is met, a 10% restocking fee will be assessed and deducted from the refunded amount. 

  • As long as the materials are in new or as purchased condition, the restocking fee will be waived in case of dropped or changed class (drop/change slip required), or if the incorrect textbook was purchased and is exchanged for correct book.  Restocking Fees are associated with the cost that is placed by publisher's return policies and cost to the bookstore.

           



Merchandise

  • Can be returned with an original sales receipt within five working days of purchase
  • Must be unused and in saleable condition (in its original container)

Defective Items

  • May be returned for replacement only, provided that defects are not associated with normal wear and tear or misuse
  • Some exceptions may include backpacks, which may be covered under the manufacturer's warranty

Returning Items to the Bookstore

  • You may physically bring your item to the bookstore, located at 4601 Mid Rivers Mall Drive, St. Peters, MO 63376.
  • You may ship your item to the bookstore at Attn: Bookstore Returns 4601 Mid Rivers Mall Drive St. Peters, MO 63376.
  • All shipping and handling costs are the responsibility of the customer. No refunds will be given on shipping costs.

Refund Deadlines

Deadline for Summer
June 8, 2013

Contact Information

636-922-8448

Textbooks: Pat Haynes
Merchandise: Bradford Kretzer
Online Orders: Diane Schremp

Address for Returns

Bookstore Returns
4601 Mid Rivers Mall Drive
St. Peters, MO 63376
Home
2010 St. Charles Community College | 4601 Mid Rivers Mall Drive | Cottleville, MO 63376 | 636-922-8000 | Email bookstore@stchas.edu
I.2.B