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Return Policy


(Revised 7/29/14)

The return policy applies to merchandise purchased from the St. Charles Community College Bookstore. Be sure to bring the original receipt, this is a must have when making returns. COL: 101 must have drop slip for a refund with in the first week of class. Credit/Debit Card sales and SFA-Bookstore credits must be refunded to the same account. Also, there is a 14 day waiting period for refunds on check purchases.

Returning Items to the Bookstore

  • You may physically bring your item to the bookstore, located at 4601 Mid Rivers Mall Drive, St. Peters, MO 63376.
  • You may ship your item to the bookstore at Attn: Bookstore Returns 4601 Mid Rivers Mall Drive St. Peters, MO 63376.
  • All shipping and handling costs are the responsibility of the customer. No refunds will be given on shipping costs.

Restocking Fees

  • New textbook bundles and loose-leaf materials returned in an opened condition may be refunded at the used price and/or with a Restocking Fee.
  • If items are deemed by the bookstore to be in new resalable condition and all other refund criteria is met, a 10% restocking fee will be assessed and deducted from the refunded amount.
  • As long as the materials are in new or as purchased condition, the restocking fee will be waived in case of dropped or changed class (drop/change sliprequired), or if the incorrect textbook was purchased and is exchanged for correct book.
  • Restocking Fees are associated with the cost that is placed by publisher's return policies and cost to the bookstore.

Conditions for Return

Textbooks

  • May be returned with an original receipt before the refund deadline
  • Must be in like-purchased condition
  • Shrink-wrap/cellophane must not be opened
  • All CDs, DVDs and Access Cards must be present and unopened
  • Must not be written in, soiled or damaged
  • Old editions, clearance textbooks, special orders, study guides, solution manuals and reference materials are non-returnable
  • Late start classes may receive a refund up to one week after the start of the class

Merchandise

  • Can be returned with an original sales receipt within five working days of purchase
  • Must be unused and in saleable condition (in its original container)

Defective Items

  • May be returned for replacement only, provided that defects are not associated with normal wear and tear or misuse
  • Some exceptions may include backpacks, which may be covered under the manufacturer's warranty
  • Refund Deadlines

    Deadline for Fall/16 Sept 6th, 2016

    RENTAL RETURN DUE DATE!!!

    December 20th, 2016

    Contact Information

      636-922-8583 Textbooks

            Mary & Cindy
             

       636-922-8429  Merchandise

                 Linda          

       636-922-8508  Online Orders

                 Dan

     

    Address for Returns

    Bookstore Returns
    4601 Mid Rivers Mall Drive
    Cottleville, MO 63376
    I.2.B